Thank you for choosing Double First Medical LLC. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with a product, we have outlined our Return Policy below to guide you through the return process.

Eligibility for Returns:

• To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
• Returns must be initiated within 7 days of the purchase date.
• Some products, such as personal protective equipment (PPE), may have additional restrictions due to hygiene and safety reasons. Please refer to specific product descriptions for further details.

Return Process:

1. Contact our Customer Support Team: Before returning a product, please contact our customer support team to initiate the return process. You can reach us through the provided contact information on our website or by using the Contact Us page.
2. Provide Order Details: When contacting us, please provide your order number, the product(s) you wish to return, and the reason for the return. This information will help us assist you more efficiently.
3. Return Authorization: Once your return request is approved, our customer support team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
4. Package and Ship the Item: Carefully package the item in its original packaging, including all accessories and documentation. Clearly write the RA number on the outside of the package. Ship the item back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer, unless otherwise stated or agreed upon.

Refunds and Exchanges:

• Upon receiving and inspecting the returned item, we will notify you of the status of your return.
• If the return is approved, we will process a refund to your original payment method, minus any applicable restocking fees or shipping costs. There may be up to a 30% restocking fee on some returns.
• If you prefer an exchange for a different product, we will assist you in placing a new order and arranging for the return of the original item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

Please note that the return policy described here applies to purchases made directly through Double First Medical LLC. If you have purchased our products from a third-party retailer, please refer to their respective return policies.

We value your satisfaction and strive to make the return process as smooth as possible. If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team.