Frequently Asked Questions

f.a.q

Frequently Asked Questions

We provide a wide variety of medical supplies and equipment for hospitals, clinics, schools and state
and local governments. Please contact us and ask if you do not see it on our website

Please email orders@doublefirstmedical.com .

The minimum order quantity is 1 case.

Yes, we offer discounted pricing for bulk orders. We understand the needs of healthcare facilities and organizations that require larger quantities of medical supplies and equipment. For more information about our bulk pricing options, please check out our Contact page.

Depending on when the order is placed during the day and availability, it could be shipped the same day.  Some items require extended lead times and you will be advised of that when you order.  Most orders ship in 1 to 2 days.  For expedited shipping options, please Contact us.

We do not offer international shipping at the moment.

We accept credit cards, purchase cards, and purchase orders from institutional and government clients.

Possibly. It will depend on what the product is and if it is available for samples.

Yes, they are all FDA approved.

It varies depending on what it is and how it is stored. Generally up to 2 years, but it will depend.

Yes, we will provide you with a tracking number as soon as the order is shipped.

Customer may return goods, other than computer software, within seven (7) days of the date specified on the face hereof for credit toward the purchase of other Company goods. The goods must be returned in new, saleable condition, or in a condition at least as good as when sold to the Customer, along with original packaging, manuals, and this Purchase Agreement. Computer software programs may not be returned for credit or refund. The Company will charge up to a 30% restocking fee on all returns.

Yes, please see our Warranty policy in our Terms and Conditions of Sale.

Yes, we will do our best to accommodate, but it will depend on what it is and the quantity.

We do have latex-free products for individuals with allergies.

Yes, in-servicing is included with all equipment, and we do have instructions and manuals as well as videos to assist.

Yes, if you don’t see it on the website please contact us, since it’s challenging to put everything on the site.

Yes, please ask about recurring orders.

No, we do not bill insurance or Medicare or Medicaid.

We are here to assist you with any questions or concerns. You can reach out to our customer support team through our Contact page or call us at 817-470-1772. Our team is dedicated to providing prompt and helpful assistance to ensure your satisfaction.